Confirmations Coordinator

ID 2021-7561
Posted Date 2 weeks ago(6/8/2021 2:43 PM)
# of Openings
Job Locations
Job Category
Customer Service/Support
Position Type
Permanent Full-Time

Is this job for you?

BrickCareers-WebBanner (002)


Are you passionate about customer service?

Do you have exceptional organizational skills?




The Confirmations Coordinator position works with the Regional Operations Manager to drive delivered business by placing outgoing calls to our customers to confirm pickups and deliveries. The position is responsible for scheduling and ensuring accuracy for delivery dates, address, products and customer expectations. Additionally, this role will be responsible for contacting customers to pick up their purchased product from the Distribution Center.


  • Work with their regions stores to handle the overflow of confirmations. Stores are still responsible for their own confirmations. The coordinator is there to assist
  • Assist in hitting delivered sales budgets. Working with Regional Management to set goals daily
  • Assist in reducing resets. Reconfirming invoices two days out
  • Assist in filling last minute delivery capacity
  • Work with the Regional Manager and communicate when locations are falling behind confirmations
  • Work with the Regional Manager and communicate when orders are moved with no contact
  • Trained and updated on all policies and procedures, specifically for delivery expectations
  • Communicate with the rest of the region when there are changes to policies regarding delivery and pickup
  • Trained on LiveChat to assist with operations questions during peak hours or whenever the need arises


  • Highschool diploma or equivalent
  • Passionnate about customer service
  • Team spirit
  • Exceptional written and oral communication skills
  • Ability to multitask, excellent organizational skills
  • At ease with computers and Microsoft Office
  • Flexibility to work any shift, including evenings and weekends if required

Why The Brick?

  • Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family
  • Competitive pay
  • Paid training
  • Career progression program
  • Access to free personal development training 
  • Employee discounts & Personal "Paid" days off
  • Recognition, incentives, prizes and giveaways!  


Be a part of Canada’s largest home furnishings retailer!
We welcome all abilities to apply.

The Brick is committed to accommodating applicants and associates with disabilities. Should you require accommodation to participate fully in the recruitment process, please email


We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

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