Service Coordinator

Trans Global is actively seeking to expand our service team. We are looking for a Service Coordinator with a great customer focused attitude! The winning combination superior teamwork, decision making, and self-motivation will ensure success.

*** Please note that this is an 18-month contract ***

• Provide superior support to our technician service team by researching and answering a variety of inquiries.
• Manage daily reports, taking appropriate action to ensure a positive customer experience.
• Communicate COD estimates to customers and process events to make certain they are scheduled.
• Work with the National Operations team to resolve potential issues that may delay work order (event) completion.
• Manage customer escalations, working with consumers to identify and execute solutions.
• Follow up with technicians regarding outstanding parts receiving and returns, holding them accountable to a high level of customer satisfaction.
• Assist in managing parts on events by transferring them to alternative technicians, receiving, and following up with National Parts and local parts team.
• Respond to daily incoming emails and events held awaiting action / administrative review.
• Support the achievement of key performance measurements: FTC (First time complete), RTAT (Repair turnaround time) and NPS (net promoter score).
• Provide dispatch support as required.

• Superior organizational skills.
• Strong analytical and decision-making skills.
• Exceptional teamwork approach
• Proven ability to remain focused and work under pressure to meet deadline requirements.
• Customer Service focused.
• Strong desire to take ownership and accountability of task completion.
• Fluency in Microsoft Office, particularly MS Excel and Outlook, would be considered a definite asset.
• Excellent communication skills both written and verbal
• Minimum College Diploma or High School with equivalent experience.

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

If you’d like to apply for this role, please contact our recruitment team at careers@thebrick.com

Attach your CV and tell us why you would be a great fit at Trans Global!

Trans Gobal is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com