Operations Supervisor - Customer Service

ID 2020-3663
Posted Date 4 days ago(9/15/2020 4:25 PM)
# of Openings
Job Locations
Job Category
Retail Management

Is this job for you?



Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?




The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude!   The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!


  • Maintain excellence in store merchandising, detail and customer service
  • Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
  • Handle escalated customer service issues and offer solutions
  • Ensure 100% customer satisfaction
  • Lead by example, promoting teamwork within all departments
  • Ensure a high-level of data entry accuracy with minimal errors
  • Maintain store inventory levels and inventory accuracy
  • Control and reporting of Accounts Receivable and Accounts Payable
  • Understand, implement and ensure compliance with all Brick Group policies & procedures


  • High school diploma or equivalent; post secondary education an asset
  • 2 or more years of customer service or sales experience
  • Previous retail Supervisory or Senior Associate experience an asset
  • Proven track record in customer service, operations and merchandising
  • Excellent verbal and written communication skills
  • Highly developed problem solving skills
  • Good time management skills and work ethic
  • The ability to promote an extreme level of excellence and pride in customer service and store detail
  • Flexibility to work any shift, including evenings and weekends, as required

Why The Brick?

  • Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family
  • Competitive pay
  • Paid training
  • Career progression program
  • Access to free personal development training 
  • Employee discounts & Personal "Paid" days off
  • Recognition, incentives, prizes and giveaways!  


Be a part of Canada’s largest home furnishings retailer!
We welcome all abilities to apply.  

We thank all those who apply; however, only those applicants chosen for an interview will be contacted.     


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