Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
Do you have an exceptional attention to detail?
Trans Global is actively seeking to expand our service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!
Provide courteous, prompt and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
Follow up with customers to identify and support their needs
Offer value-added solutions and promote customer loyalty by providing exceptional customer support
Provide best-in-class customer service on very sensitive insurance claims
Explanation of claims process to clients
Correspond with the insured clients employers, and/or physicians if necessary
Maintain up to date knowledge of new policies, procedures and products
Process routine clerical transactions in between calls
Communication with TGI’s partners and credit card companies with respect to payments on client accounts
Participate in customer retention initiatives
Previous experience in a call centre or customer service environment required
Professional phone etiquette and empathy for sensitive circumstances
Utmost discretion with confidential customer information
Excellent data entry and keyboarding skills.
Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
Strong attention to detail.
Superior organizational, and multi-tasking skills.
Strong analytical and decision making skills.
Strong desire to take ownership and accountability of task completion.
Intermediate knowledge in Microsoft Office, particularly Excel, Word, PowerPoint and Access
Ability to work effectively with and without supervision
Experience in the insurance industry is an asset
High School or Equivalent is required
1 to 2 years in a claims processing role would be an asset