Regional Operations Manager

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achieving goals?

WELCOME HOME!

The Regional Operations Manager is responsible for overseeing and supporting the daily operations of multiple retail stores and distribution centers within their assigned region. This role ensures operational excellence, drives financial performance, and upholds The Brick’s commitment to providing exceptional customer service. The Regional Operations Manager acts as a key liaison between store leadership and the corporate office, ensuring that strategic initiatives and operational standards are consistently executed and shall be reporting to the Director of Stores for Quebec.

• Demonstrate a complete understanding of The Brick P&L and financial reporting
• High level of producing results through follow-ups and accountability
• The desire to promote an extreme level of excellence, pride and store detail
• Desire to motivate and lead management teams
• Ability to develop staff through coaching, mentoring and training
• Excellent time management skills and work ethic
• Capability to work under pressure and handle multiple tasks and tight deadlines.
• Proven ability to manage a wide variety of assignments at once and manage competing deadlines
• Communicate clearly the company policies, direction and expectations 

• Oversee retail operations across the assigned region, ensuring compliance with company standards, policies, and procedures.
• Partner with Store Managers, General Sales Managers, and Human Resources to achieve operational and service targets.
• Monitor and analyze key performance indicators (KPIs) related to sales, delivery, inventory, and customer service.
• Lead process improvement initiatives to increase efficiency, reduce costs, and enhance customer experience.
• Consistently produce great looking stores.
• Drive consistency and performance within the region in the area of operations. (the province of Quebec)
• Maintain the highest level of P&L accountability focused in the area of SG&A to maximize Net Contribution
• Complete store walks, visits and regular meetings with management and staff.  During visits will do the following to identify issues requiring corrective training to resolve:
• SG&A expenses as per budget so that maximum profit for each store is realized
• Assess compliance with store merchandising as outlined in the Merchandising Manual through floor walks and constant communication with store merchandising personnel
• Support operational improvements in store through training and leadership
• Asses compliance with Operational systems, policies and procedures
• Follows up to ensure all locations are following Health and Safety Policies and procedures.
• Supports improvements in store KPIs such as DIR, DSIR and clearance margins / volume in all retail locations
• Responsible for operations roll outs and consistency amongst locations
• Follow up within a required time frame to access progress on store deficiencies from previous visit.
• Support retail locations during the store opening process including any store renovations
• Flexibility to work all shifts including evenings and weekends
• All other ad hoc tasks & duties may be assigned.

• 5+ years of leadership experience in multi-unit retail and/or distribution center operations.
• Minimum high school diploma and/or college degree.
• Strong business acumen with experience in sales, logistics, and operational management.
• Excellent leadership, coaching, and interpersonal skills.
• Strong problem-solving, analytical, and decision-making abilities.
• Proficiency in Microsoft Office and familiarity with retail management systems.
• Fully bilingual in French & English (oral & written)
• Ability to travel regularly within the Quebec region as assigned.

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will be commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts and perks programs.
• A dynamic environment to showcase your leadership talents.

Apply Now !

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to careers@thebrick.com