Operations Manager - Distribution Centre

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Position Overview:

As the Operations Manager you will be responsible for supporting all DC operations. This will include the areas of front office, Customer pickups, general administration, accounts payables, payroll, inventory management, onboarding, and the orientation of new team members. Other areas of responsibility will include the oversight of Health and Safety and general maintenance throughout the building. The Operations Manager is a cross-department leadership role, working with the various other departments to ensure the building operates effectively and efficiently. The successful candidate will possess exceptional leadership and organizational skills and a vast working knowledge of retail distribution systems, standards, and procedures.

• Implement, communicate and ensure compliance with all operating procedures, processes and policies
• Recruit and develop employees through coaching, mentoring and training; set goals with employees and conduct performance appraisals.
• Lead a team of highly motivated and engaged employees.
• Hiring and Orientation; responsible for the onboarding of all new team members, First day’s general building orientation and full orientation of your own team.
• The training and development of your team members and supervisor and identifying and mentoring high potential candidates.
• Accounts Payables and P&L Management, payment of all invoices and depositing of all cheques.
• Payroll: Facilitation of the building schedule and Kronos exception reporting, completion of change forms and new hire start packages and termination forms.
• Building Health and Safety; ensure compliance with all company, provincial and federal guidelines in all areas related to the health and safety of our team members.
• Works with the various departments to ensure inventory is being managed accurately and the other departments are being accountable to their area(s) of responsibility.
• Purchasing, management and distribution of all DC supplies.
• Monitoring and maintaining all department related KPI’s.
• Maintain labor expenses and department cost per unit; forecast and schedule daily labor and assist in annual labor budget process for your own team.
• Initiate and implement programs and procedures required to ensure DC safety and cleanliness.
• Promote employee involvement in employee relations and safety committees. 
• Handle escalated customer service issues and offer solutions
• Increase location profitability and efficiency
• Maintain excellence in detail and customer service
• Ensure 100% customer satisfaction
• Promote teamwork within all departments
• Minimize errors and ensure a high-level of data entry accuracy
• Maintain store inventory levels and accuracy
• Control and reporting of Accounts Receivable and Accounts Payable

• High school diploma or equivalent; post-secondary education an asset
• Excellent interpersonal and communication skills, both verbal and written
• Self-motivated, high energy and a strong work ethic
• Superior planning and organizational skills
• Ability to meet tight deadlines and effectively prioritize
• Successful track record in customer service, operations
• Excellent communication, interpersonal and problem-solving skills
• Ability to lead, motivate and manage a team
• Highly developed time management and organizational skills
• Working knowledge of retail operating systems
• Flexibility to work any shift, including evenings and weekends, as required

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

If you’d like to apply for this role, please contact our recruitment team at careers@thebrick.com

Attach your CV and tell us why you would be a great fit at The Brick!

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com