Commercial Return Authorization Coordinator

Is customer service your priority?

Do you enjoy doing physical work that keeps you busy?

The Brick is actively looking to expand its distribution team. We need enthusiastic people with a great customer-focused attitude! Team spirit and the desire to grow in a great career are a winning combination! A rewarding experience awaits you at one of our fabulous distribution centers!

• Review all emails received at the return authorization email
• Respond to all related departments within 48 hour window
• Submit RA requests to the manufacture within 48 hours
• Communicate with all departments on the progress of the RA request
• Advise the departments, the warehouse and shop when a RA is received or declined
• Assist departments on how to dispose of product that an RA was received for
• Help with escalated customers by requesting credit to reselect from the manufacture as well as some compensation for installation
• Logging RA’s received

• Strong customer service focus
• Team oriented
• Experience in a customer service or sales role
• Exceptional communication skills, both written and verbal
• Proven ability to multitask and maintain organization
• Proficiency with computers and Microsoft office programs
• Requires professional email etiquette
• High school diploma or equivalent

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

If you’d like to apply for this role, please contact our recruitment team at careers@thebrick.com

Attach your CV and tell us why you would be a great fit at The Brick!

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com