Contract Desk Associate

ID 2022-23754
Posted Date 2 weeks ago(11/21/2022 5:04 PM)
# of Openings
Job Locations
Job Category
Customer Service/Support
Position Type
Permanent Full-Time

Is this job for you?



Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

Do you have an exceptional attention to detail?




Trans Global is actively seeking to expand our service team. We need people with a great customer focused attitude!   The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!


  • Handle inbound and outbound calls for contractors with payment issues, service issues, and system support
  • Perform system maintenance and set ups for servicers
  • Level 1 escalation handling and problem resolution from warrantors and other system users
  • Enter estimates and invoices into LimeTac for financial transactions
  • Monitor the coordination and administration of The Brick external service network (appliance and furniture)
  • Handle customer escalations as they pertain to the Brick external servicer network
  • Act as a liaison between stores, warranty and contractors


  • Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset but not a requirement
  • Previous experience in a call center environment required
  • A passion for providing exceptional customer service to both our internal and external customers
  • Strong organizational and multi-tasking skills
  • Attention to detail
  • Ability to work in a team oriented environment
  • Proficient PC and keyboarding skills (Word, Excel, Outlook/Webmail)
  • Proficient in LimeTac

Why Transglobal

  • Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family
  • Competitive pay
  • Paid training
  • Career progression program
  • Employee discounts & Personal "Paid" days off
  • Recognition, incentives, prizes and giveaways!  

Be a part of Canada’s largest home furnishings retailer!
We welcome all abilities to apply.  

We thank all those who apply; however, only those applicants chosen for an interview will be contacted.


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