LFL Group

  • TGS Senior Director

    ID 2020-1485
    Posted Date 2 weeks ago(1/6/2020 2:27 PM)
    # of Openings
    Job Locations
    Job Category
    Retail Management
  • Is this job for you?



    Do you believe in putting the customer first?

    Do you love to solve problems and create solutions?

    Are you a team player and do you have an incredible sense of leadership?




    Trans Global is actively seeking to expand our service team. We need people with a great customer focused attitude!   The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience!


    • Complete oversight of The Brick’s service division (Trans Global Service “TGS”) including service execution, business development, marketing initiatives, claims management, customer service, and strategic alliances & acquisitions
    • Complete oversight of all repair, installation, and parts programs in the organization
    • Manage the service performance of over 1,000 direct and in-direct technicians and resources
    • Establish transparent and regular reporting on service KPIs for all customer-facing resources
    • Full responsibility for the activities in the 6 regional service shops
    • Full P&L financial and operational accountability for the division
    • Development of a comprehensive annual strategic plan and supporting operating plans for the individual functional units
    • Liaise with the executive leadership team and present weekly and monthly performance updates on behalf of the service division
    • Spearhead a substantial improvement in the in-home customer experience and service turnaround times
    • Explore potential strategic acquisitions in the service industry to increase the range of services and geographical reach
    • Develop, foster, and maintain fruitful and transparent profitable relationships with external partners
    • Develop, foster, and maintain fruitful and transparent relationships with colleagues and internal customers
    • Identify, research, and develop new business opportunities to support growth.
    • Leverage existing industry contacts and knowledge to secure new business with various appliance and furniture manufacturers, warranty companies, retailers and e-commerce organizations
    • Continue to develop and market the service website to reach the largest possible customer base
    • Help define and execute long-term strategies and business plans that enhance TGS Home Service’s role in the market and create new sources of value across the divisions businesses.
    • Identify partnerships, alliances and acquisition opportunities that extend the company’s value proposition.
    • Constantly be aware of competitive market information, industry changes, regulatory updates, and service trends to ensure company is well positioned to succeed
    • Lead the responsible infrastructure build-out of resources to support profitable growth
    • Launch a national apprenticeship program for service to support future growth
    • Frequent travel may be required
    • Location:  Toronto or Edmonton


    Job Requirements:

    • 10+ years of experience in a similar leadership role
    • Knowledge of in-home dispatch & service
    • Post-secondary education in Business, or technical training related to service would be an asset.
    • Experience in mergers and acquisitions would be an asset
    • Extensive experience in networking and relationship building
    • Existing contacts within the service industry would be an asset
    • Proven sales and marketing skills
    • Previous experience with strategic planning and P&L accountability
    • Extensive experience developing updates and presenting to clients and senior executives
    • High sense of urgency and results-driven
    • Ability to grow the business through collaboration and constructive peer feedback
    • Resourceful in maximizing participation with trade associations
    • Proven success on project teams
    • Experience working with and managing indirect reports

    Key Skill Areas

    • Exceptional communication and presentation skills
    • Entrepreneurial and innovative
    • Financial acumen and cost control leadership
    • Strategic thinking
    • Tactical implementation
    • Relationship building
    • Business networking
    • Decision making
    • Leadership


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