Internet Chat Agent- Location Negotiable

ID 2021-12877
Posted Date 1 week ago(11/23/2021 4:54 PM)
# of Openings
Job Locations
Job Category
Customer Service/Support
Position Type
Permanent Full-Time

Is this job for you?

                                                  BrickCareers-WebBanner (002)



                                                                                  Do you believe in putting the customer first?

                                                             Are you a team player and do you have an incredible sense of leadership?

                                                                                      Are you motivated by achievement goals?


                                                                                                          WELCOME HOME!


The Brick is actively seeking to expand our customer experience team. We need enthusiastic people with a great customer focused attitude!   The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in our newly launched Chat Team.



*** This is not a remote job!


During this time we are pleased to inform you that the safety of our team members, future team members and customers is our main concern.  COVID safety protocols (including masks and social distancing) will be practiced during the interview process.




Reporting to the Chat Operations Manager, the Chat Agent will have the following responsibilities:


  •       Maintain excellence in customer service, client communications and follow up processes  
  •        Ensure customer escalations receive proper support and solutions 
  •        Ensure 100% customer satisfaction
  •        Product knowledge and sales support
  •        Promote teamwork,excellence, innovation, and a positive attitude 
  •        Understand, implement, compliance with all Brick Group policies & procedures


  • High school diploma or equivalent; post-secondary education an asset 
  •        Two or more years of customer service or sales experience
  •        Proven track record in customer service, operations, or retailexperience
  •        Excellent verbal and written communication skills
  •        Highly developed problem-solving skills
  •        Good time management skills and work ethic
  •        The ability to promote an extreme level of excellence and pride in customer service and store detail
  •        Flexibility to work any shift, including evenings and weekends, as required

Why The Brick?

  • Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family
  • Competitive pay
  • Paid training
  • Career progression program
  • Access to free personal development training 
  • Employee discounts & Personal "Paid" days off
  • Recognition, incentives, prizes and giveaways!  

    Be a part of Canada’s largest home furnishings retailer!
    We welcome all abilities to apply.

    The Brick is committed to accommodating applicants and associates with disabilities. Should you require accommodation to participate fully in the recruitment process, please email


    We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

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