Operations Manager- The Brick

ID 2021-12838
Posted Date 2 weeks ago(11/22/2021 8:40 PM)
# of Openings
Job Locations
Job Category
Retail Management
Position Type
Permanent Full-Time

Is this job for you?

BrickCareers-WebBanner (002)


Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?




The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude!   The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!


During this time we are pleased to inform you that the safety of our team members, future team members and customers is our main concern.  COVID safety protocols (including masks and social distancing) will be practiced during the interview process.



Reporting to the Store Manager, the Operations Manager will have the following responsibilities:

  • Implement, communicate and ensure compliance with all operating procedures, processes and policies
  • Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals
  • Handle escalated customer service issues and offer solutions
  • Increase location profitability and efficiency
  • Maintain excellence in store merchandising, detail and customer service
  • Ensure 100% customer satisfaction
  • Promote team work within all departments
  • Minimize errors and ensure a high-level of data entry accuracy
  • Maintain store inventory levels and accuracy
  • Control and reporting of Accounts Receivable and Accounts Payable


  • High school diploma or equivalent; post secondary education an asset
  • 2 or more years of Supervisory or Management experience in a Retail environment
  • 2 or more years of Customer Service or Sales experience
  • Successful track record in customer service, operations and merchandising
  • Excellent communication, interpersonal and problem solving skills
  • Ability to lead, motivate and manage a team
  • Highly developed time management and organizational skills
  • Working knowledge of retail operating systems
  • Flexibility to work any shift, including evenings and weekends, as required   

Why The Brick?

  • Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family
  • Competitive pay
  • Paid training
  • Career progression program
  • Access to free personal development training 
  • Employee discounts & Personal "Paid" days off
  • Recognition, incentives, prizes and giveaways!  

    Be a part of Canada’s largest home furnishings retailer!
    We welcome all abilities to apply.

    The Brick is committed to accommodating applicants and associates with disabilities. Should you require accommodation to participate fully in the recruitment process, please email careers@thebrick.com.


    We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

    DCE Logo - ENG


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.